This course will address the following competencies important for Healthcare Delivery Science:
- Demonstrate the ability to differentiate between problem-solving and process improvement while understanding the fundamental operations of the healthcare system
- Demonstrate the ability to use theory and conceptual models such as DMAIC, Lean Six Sigma, and Project Management to design and improve healthcare operations
- Demonstrate the ability to employ basic System Engineering methods such as facility layout logistics, patient flow, staffing and scheduling, and inventory/resources management in complex healthcare settings
- Demonstrate the ability to use organizational systems and processes to design and improve the healthcare system
- Demonstrate the ability to improve all aspects of logistics, including patient care and staffing schedules, to improve patient care
- Demonstrate knowledge of behavioral science principles used in healthcare to modify physician and patient behavior
Shinyi Wu, PhD, Associate Professor of Social Work and Industrial & Systems Engineering, University of Southern California; David Belson, Director, Mixed Reality Research; Michelle Shin, Ph.D.
